CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at heysnaplocs@gmail.com or fill in the contact form below:
FAQ
01
I’ve found the cap or beanie I want but I'm not sure of the right size for me.
Our SnapLoc Beanies are one size fits most and the stretch-fit means they are designed to comfortably fit over protective styles, and even larger head sizes.
Our SnapLoc Caps are small for twisted styles and small/medium for straight, relaxed looks. Though each cap includes an adjustable back strap, it may run slightly small for head circumferences larger than 22.5 inches. Keep this in mind when placing a SnapLocs Cap over protective hairstyles.
For the specific colour, size (small, small/medium, or one size fits most), and style (braided, twisted, relaxed straight), please review the product photos and descriptions on each listing.
03
Has my order been sent yet ?
Orders are processed within 48 hours before shipment.
Once your order ships, you’ll receive a confirmation email. If you haven’t received one after 2–3 business days, please check your spam folder or contact us with your order number.
05
Part of my order is missing
If something is missing, contact us within 48 hours of delivery.
Please email heysnaplocs@gmail.com with:
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your order number
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a clear photo of everything received
We’ll investigate and resolve it as quickly as possible.
07
Which methods of payments can I use?
We accept online payments only, including:
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Visa
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Mastercard
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American Express
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PayPal
All transactions are processed securely through encrypted checkout systems.
09
Is it safe to order online?
Yes.
Our checkout uses encrypted payment processing to protect your personal and financial information. We do not store your full card details.
02
Can you give me more information about SnapLocs?
SnapLocs are caps and beanies with synthetic faux locs attached — designed for convenience, protective styling, and effortless switching between looks.
details:
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available in multiple lengths, colours, and styles
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protective-style friendly (can be worn over braids or cornrows)
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approximately 1 lb in weight
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relaxed straight locs can be tied up or braided
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we do not recommend cutting the locs, as this may cause fraying. consult a professional if alterations are needed.
Care Instructions:
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do not submerge
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gently wash with light shampoo and cold water
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hang to dry
04
Can I track my order ?
Yes.
Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.
06
You’ve sent me the wrong or a defective item
If you receive the wrong item or a defective product, email heysnaplocs@gmail.com within 48 hours of delivery.
Include:
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your order number
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clear photos of the item
The item must be returned. Once received, we will issue a refund or send a replacement.
08
What is your return policy?
Returns are accepted within 7 days of receipt.
Conditions:
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item must be unused and in original condition
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buyer is responsible for return shipping costs
We do not offer exchanges unless the item is incorrect or defective.
10
Delivery - How much is it and how long does it take?
We ship worldwide from Toronto, Ontario.
Shipping Rates
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all shipping rates are calculated at checkout
Processing Time
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up to 48 hours before shipment
Estimated Delivery Times
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Local Delivery: up to 3 business days
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Canada: up to 7 business days
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United States: 7–14 business days
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International: 9–21 business days
Delivery times may vary depending on location and customs processing.